FAQs

What vaccines do you require?

We ask that all dogs be up to date on their rabies vaccine. We recommend all other vaccinations be current, but do not require them.

Can I stay with my pup while being groomed?

You are welcome to look inside the van before the appointment starts, however - in addition to very limited space - we do not allow owners to stay in the van due to insurance and safety reasons. Though most pets are much calmer when they can't see you! Grooming a pet who is focused on or distracted by their owner can be dangerous. If the groomer needs your assistance, they will let you know. 

Why do you give an arrival window for my appointment?

Due to the nature of a being a mobile business, as well as working with animals, we ask that you give us a 1 hour arrival window. We cannot predict when a pet or traffic will cause delays in our day. Thank you for understanding!

Do I need to be home for my pet to be pampered?

We ask that you be there for the first appointment. After that, we offer latch-key service. That's the beauty of mobile grooming! We all live busy lives, and this service is about convenience. You can leave us a key or garage code, as you would with a dog walker or housekeeper. This way you never miss an appointment and Fifi stays on schedule! Keys/codes are labeled with the pet's name only and kept in a lockbox. 

How long does the process take?

For a dog on a regular schedule, the average groom takes about 1-2 hours depending on the size of the dog, it's behavior, coat condition, and the style you choose. The first appointment may take a little longer as the dog gets used to the groomer and depending on the last time he was groomed.

Why is mobile grooming more expensive than taking my dog to a salon?

Mobile grooming takes away any hassle associated with getting your dog groomed. Back and forth trips to the groomer, loading a dirty dog in the car, planning your day around pick up/drop off, surprise add-on fees, forgetting to call for the next appointment until your dog is overgrown... these are things you don't have to worry about anymore! Our clients are on maintenance schedules throughout the year, which means you don't have to worry about Fifi's next appointment, and she always looks and smells great! Most grooms are completed within 1-2 hours, and aside from fleas or excessive matting, our prices are all-inclusive so you can be sure your dog is getting the royal treatment every time. 

Do you express anal glands?

No, we strongly believe this should be done internally by a veterinarian, if necessary at all. 

Why don't you answer the phone?

We truly take pride in our service and want to bond with each fur client we groom. It's simply not safe or fair to be on the phone, distracted, while grooming someone else's pet or driving. We return all inquiries as soon as possible. For the fastest response, please text us or send us a message on Facebook. Thank you for understanding!

What if I have more than one dog? Do I get a discount?

We will be happy to groom all of your pups, as long as we are scheduled to do so! We can discuss what is best for the dogs - grooming them separately or having them hang out together in the van during the grooming. We do not offer discounts for multiple pets, as it is the same amount of work and wear and tear on our equipment.

How often should I get my dog groomed?

On average, dogs should be groomed every 4-6 weeks, depending on the breed of dog, his lifestyle, and how you want him to look. We offer service for clients looking to have their pets groomed on a 2, 4, or 6 week schedule. This ensures your pup's skin and coat are maintained. We strongly recommend pre-booking your appointments as the schedule fills up quickly.

Does frequent bathing harm my dog's coat?

No, in fact veterinarians will encourage you to have your dog groomed regularly. The shampoos and products we use today are much gentler than they used to be. We use high-quality, natural products that nourish your pet's skin and coat.

Do you groom cats?

Although we love kitties, we do not groom them at this time.